Privacy Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 5 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at BlackStarLaserDesigns@gmail.com to obtain a Return Merchandise Authorization (RMA) Number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Black Star Laser Designs

1555 E. Holt Blvd., Unit 4612

Ontario, California 91761

Attn: Returns [RMA #]

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow 30 days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

• Earrings
• Personalized products 
• Customized products 

For defective or damaged products, please contact us immediately at the contact details below to arrange a refund or exchange.

PLEASE NOTE

• A 10% restocking fee will be charged for all returns in excess of $20.00.
• Sale items are FINAL SALE and cannot be returned.

QUESTIONS 

If you have questions concerning our return policy, please contact is at:   Blackstarlaserdesigns@gmail.com